CAN I CHANGE MY ADDRESS AFTER MY ORDER HAS BEEN PLACED?

UNFORTUNATELY FOR THE TIME BEING, YOU CANNOT CHANGE YOUR ADDRESS AFTER YOUR ORDER HAS BEEN PLACED. BUT YOU CAN HOWEVER EMAIL INFO@TOWNECLO.COM TO CANCEL YOU ORDER AND REPURCHASE. THIS CAN ONLY BE DONE BEFORE THE ITEM HAS BEEN MARKED AS SHIPPED.

WHERE DO YOU SHIP FROM?

ALL ORDERS ARE SHIPPED FROM TRENTON, NJ.

WHAT DO I DO IF MY ORDER HAS BEEN MARKED AS DELIVERED BUT MY PACKAGE DID NOT ARRIVE?

POSTAL COMPANIES OCCASIONALLY MARK PACKAGES AS DELIVERED ONE BUSINESS DAY BEFORE THEY ACTUALLY DO SO. WE ARE NOT REPONSIBLE FOR STOLEN OR MISPLACED PACKAGES.

FOR DOMESTIC ORDERS, PLEASE CONTACT US WITHIN 14 DAYS OF THE ORIGINAL SHIP DATE. 

FOR INTERNATIONAL ORDERS, PLEASE CONTACT US WITHIN 21 DAYS OF THE ORIGINAL SHIP DATE.

WHERE IS MY ORDER/SHIPPING CONFIRMATION EMAIL?

ORDER CONFIRMATION EMAILS ARE SENT OUT IMMEDIATELY AFTER PURCHASE. SHIPPING CONFIRMATION EMAILS ARE SENT OUT WHEN YOUR ORDER HAS BEEN FULFILLED. PLEASE CHECK YOUR JUNK OR SPAM FOLDER IF YOU DO NOT SEE AN EMAIL IN YOUR INBOX.

HOW DO I TRACK MY PACKAGE?

IF APPLICABLE, A TRACKING NUMBER WILL BE AVAILABLE IN YOUR SHIPPING CONFIRMATION EMAIL. USE THIS LINK TO TRACK YOUR PACKAGE WHILE IN THE USA. ONCE THE PACKAGE HAS REACHED ITS DESTINATION COUNTRY, YOU CAN TRACK THE PACKAGE USING YOUR LOCAL POSTAL CARRIER'S WEBSITE USING THE SAME TRACKING NUMBER.